Frequently Answered Questions
Is it a free service? What is the price?
We are not a free service. But it is free to create and download a low-resolution version of your video with watermark. We only ask for a payment if you decide to produce the Full HD video.
Please read our pricing page.
The price you see displayed for each template is a one-time payment for 1 Full HD video. After the HD video has been produced, you can make changes to the video but we will charge for producing a new HD video. The amount charged depends on how much the video was changed. Changing 10% will cost 10% of the original price for a new Full HD video.
If you made a mistake or you uploaded graphics with bad quality, we will let you make the corrections and create a new Full HD video free of charge. Just go to "Your Videos", press "Edit & Produce" and edit the graphics. After a new free video is ready send us an email and we will produce the Full HD video without extra charge.
We also have unlimited videos subscription where all videos in Full HD will be free. Please read our pricing page.
We also have a custom video service where a member of our team will work with your video, for example if you want to cut the video, or you want to change the template, add slides, or add voice to the video. The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.
Can I change my video after the Full HD video has been produced?
Yes. You can always edit your video projects. Press the 'Your Videos' link at the top, and press 'Edit and Produce' next to your video project.
If you do not have unlimited videos subscription, we will ask for payment for producing a new Full HD video. The amount charged depends on how much the video was changed. If you only changed the video 10%, we will charge 10% of the original price.
If you made a mistake or you uploaded graphics with bad quality, we will let you make the corrections and create a new Full HD video free of charge. Just go to "Your Videos", press "Edit & Produce" and edit the graphics. After a new free video is ready send us an email and we will produce the Full HD video without extra charge.
Please read our pricing page.
Can I remove, add or move slides on the video?
Yes, but not via our editing tool on the website. You can download the mp4 video and edit it further with another video editing program. This is easy to do with any video editor.
All our templates have a fixed structure, the advantage of that is it allowed us to use more complex templates that often are not divided in slides.
We have a custom video service where a member of our team will edit your video, for example if you want to cut the video, or you want to change the template. The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.
Why is my credit card or debit card not being accepted?
It could be that your card don't allow international transactions. Alternatively, you can pay with Paypal.
Can I pay with Paypal?
Yes. In the payment page, you'll see a link for paying with Paypal.
Can I change the speed of the video?
Yes. In the Video Production step, there is a combo box for setting the 'Stretch' value. For example, setting this value to 30% will make the video 30% longer. A negative value will make the video faster.
How can I be sure the video quality will be good?
When editing the graphics, you'll see preview images in HD. These images show how the video will look like. If these images look good, the Full HD video will be even better. For the best quality, make sure to follow the recommended image/video size displayed below the 'Insert Picture Or Video' button.
Why I can't insert text or images any place I want?
All templates have a fixed design, with fixed places for text and images/videos. The places where customization is allowed are called Parts. Not all Parts let you upload images/video, some parts are only for text.
If the part will allow image/video to be uploaded, you'll see an upload button. So, each template has a different design with different fixed places for text or images/videos. Anywhere there is an image, you can also insert a video.
We have a custom video service where a member of our team will edit your video, for example if you want to cut the video, or you want to change the template, add slides, etc. The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.
Can I download the video and host it myself?
Yes. You can download the video file in various sizes and formats and host it yourself or upload it to Vimeo, Youtube, and Facebook.
When I upload to Youtube, ads show up on the video, why?
Youtube will sometimes mistakenly think that the audio in the video is used without permission. When that happens, you have to fill out a form at Youtube, saying that you have the right to use the audio. All music tracks in our collection can be used royalty-free, you just need to tell that to Youtube via a form they provide and the ads will be removed. In their form choose "I have a license or permission from the proper rights holder to use this material."
When I purchase the video, will your name be on it?
No. The Full HD video will not have any watermarks.
Can I continue editing my video later?
Yes, your video project is saved automatically. To continue working on a video, press the 'Your Videos' link at the top, then press 'Edit and Produce' next to your video.
Can I add voice-over to my video?
Yes, you can create the voice-over yourself and upload the mp3 file in the 'Change Music' step.
We also have a custom video service where a member of our team will add voice to the video. The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.
Can you create the video for me?
Yes, but to get the video at the lowest cost possible, your should try making the video yourself via our online template video editor.
If you cannot find a suitable template, contact us and we will find a new one for you. We'll send you a few options to choose from, then in a few days, we'll add the one you've chosen to the platform so you can create the video based on it.
We also have a custom video service where a member of our team will work with your video, for example if you want to cut the video, or you want to change the template, add slides, or add voice to the video.
The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.
Can you make a custom video?
Yes, but if you want a low cost video, you should try making the video yourself via our online tool. If you need to cut the video or rearrange the slides, you can download the mp4 file and edit it further in another video editing program.
If you cannot find a suitable template, contact us and we will find a new one for you. We'll send you a few options to choose from, then in a few days, we'll add the one you've chosen to the platform so you can create the video based on it.
We also have a custom video service where a member of our team will work with your video, for example if you want to cut the video, or you want to change the template, add slides, or add voice to the video.
The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.
Do you have a monthly subscription?
We have Pay-Per-Video pricing and we have unlimited videos subscription. Please read our pricing page.
For Pay-Per-Video, we only ask for payment if you decide to produce the HD video. The price we charge for the HD video is displayed for each template on our website. There are no hidden fees. If you decide to change the video, we will only charge for the percentage changed. So changing 10% of a $40 video will cost you $4.
Do you have a refund policy?
Yes. If you will not be happy with the HD video you purchased, and we fail to satisfy you after a second attempt, we will refund your money 100%.
Notice that if you download the HD video, you will lose this right and we won't refund you. So make sure to watch the HD video on our website and only download it if you are happy with it.
How often you add new templates?
We try to add new templates every day. How many templates we add depends on how busy we are, but it is a high priority for us to add as many templates as possible.
If you cannot find a suitable template, contact us and we'll find a new one for you. We'll send you a few options to choose from, then, within a couple of days, we'll add the one you picked to the platform so you can create the video based on it.
For how long will my video be hosted?
Completed video projects will be hosted indefinitely. Uncompleted projects will be deleted after a few months.
Can I change the duration of individual slides?
On our online editing tool, you can only change the speed/duration of the whole video. You do that in step 3, "Video Production".
But we do have a custom video service where a member of our team will work with your video, for example if you want to cut the video, or you want to change the template, add slides, or add voice to the video.
The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.
Why should I use your service and not the competition?
We are the first company in the world to automate the production of videos based on Adobe After Effects templates, and let anyone easily create professional-quality videos from within a web browser.
When you create a video on our website, no human labor is involved, it's all done by our software system. This lets us have the lowest price in the industry and the fastest turnover time.
You also get to use our stock footage library free of charge. It contains hundreds of the best stock footage available, each one costing $40 if you had to purchase them separately. With us, you get to use this professional footage free of charge. This is a huge benefit of our service.
Our team is based in Ukraine where labor costs are among the lowest in the world and the workers are highly educated. This allows us to offer custom videos at very competitive prices, about half the cost of traditional video production studios.
If you cannot find a suitable template on our platform, you can contact us and we'll find a new one for you. We'll send you a few options to choose from, then, within a couple of days, we add the one you picked to the platform so you can create the video based on it.
We try to get work done at the lowest cost possible, while still keeping a professional quality. Try making your business promo video with us, you won't be disappointed.
We also have a custom video service where a member of our team will work with your video, for example if you want to cut the video, or you want to change the template, add slides, or add voice to the video. The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.
Can we make adjustments to the graphics in the templates?
Yes, on our online video editor you can change all text, images, video clips, and colors.
Our online video editor is very simple, so it has many limitations. But we also have a custom video service where a member of our team will work with your video, for example if you want to cut the video, or you want to change the template, add slides, or add voice to the video.
The cost for having us do manual work on your video starts from $50 USD. Please contact us for a quote.